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Customer Service Representative

Responsibilities

Handle incoming calls and utilize a proactive sales approach with every customer interaction to uncover additional sales and service opportunities Maintain an in-depth knowledge of Suburban Propane products and services, customer account and billing processes, new customer information, and various policies and procedures related to product delivery and service Present a professional, confident and enthusiastic image to develop trusting relationships with all customers Provide high levels of customer account management by properly setting up and maintaining account information and data Process and coordinate Accounts Receivable, Collections and Accounts Payable functions and activities Handle administrative, data entry, reporting and reconciliation around asset and inventory controls and purchasing Coordinate with Customer Service Center (CSC), regional and corporate employees to ensure high levels of customer service and achieve operational efficiencies May assist with route forecasting and maintenance and with the scheduling of daily service work, installation and repairs

Why Suburban Propane?Suburban Propane takes pride in serving our employees and does so by offering competitive pay with incentive potential and a comprehensive benefits package including, but not limited to, medical, dental, vision, disability, life insurance, HSA and FSAs, paid vacation, personal and sick pay, tuition assistance, online learning opportunities and training, and a 401(k) with company match and immediate vesting.

Qualifications

Minimum of 3 years of experience in a customer service role Minimum of a High School diploma or GED preferred Solid computer skills including Microsoft Office, data entry and the ability to run and analyze reports Ability to multi-task and prioritize assignments in a team environment



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